Terms of service

Terms of Trade

The cost of delivery is not included:
Local (Ponsonby, Herne Bay, Grey Lynn, Westmere only): +$ 12.00
Greater Auckland: +$20.00

Pictures are indicative only as some flowers may not always be available.

Enchanted Rose Floral Design Limited - Terms and Conditions
By accessing,browsing or using this website to purchase an item, you agree to our terms,conditions and disclaimers.Enchanted Rose may amend its terms and conditions from time to time and any amendment will become effective immediately.Your continued use of this website after amendment constitutes an agreement to abide by and be bound by the terms and conditions as amended.

General Disclaimer
To the extent permitted by law,Enchanted Rose accepts no responsibility for any loss suffered in connection with the use of this website,or for any loss or damage to goods occurring in transit or otherwise,howsoever beyond the cost paid for those goods.

Same Day Delivery
Enchanted Rose can deliver any product within the same day,provided that the delivery address is within Auckland City and Greater Auckland only.
For same day delivery on Saturdays,orders must be received before 10 am.

Enchanted Rose will try its best to deliver any product within a reasonable time frame,however,we do not guarantee delivery of any product if the recipient refuses to accept the gift,the address provided is not correct or complete,the recipient is not at the address specified or it is unsafe to enter the address.If the recipient is not at the address specified when the delivery is made,Enchanted Rose will do its best to leave the product in a safe location. If we do leave the delivery in what we believe to be a safe location, we will not be liable if it goes missing or is lost or damaged.

In the unlikely event that a product cannot be delivered,it will be brought back to our store and we will make contact with you to arrange a new delivery time and date. The customer will remain responsible for the cost of all deliveries. A second delivery attempt may incur an additional charge.

Enchanted Rose cannot cancel any order that has already been made up.If the cancellation request is made prior to the order being made up,Enchanted Rose will accept cancellation and provide a full refund.

Enchanted Rose may,depending on the circumstances,refund the full price of the product. We are also able to offer other solutions such as resending the product or resending a different gift of the same value. This will be determined on a case by case basis in our complete discretion.

Privacy Policy
Enchanted Rose values your privacy and is committed to ensuring that your information remains confidential.

Enchanted Rose makes every effort to securely protect Customer Card Data. All customer information is securely stored.

Enchanted Rose collects information from the customer so that we can sucessfully provide you with our services and products.
Information we require can include the full name of the customer and the recipient ,email address,invoices address,delivery address,contact phone numbers and credit card details.

Enchanted Rose will not disclose any personal information to a third party who is not involved in the preparation and/or delivery of the product unless authorised to do so or required by law.